Program is not opening

Hello everyone, I just recently found this program and it really looked cool on the website. I subscribed and downloaded the program. However after installing the program it will not open at all. What am I missing? When I try to open it, the icon bounces for a second and then I get a message saying that FluidRay unexpectedly quit. Can someone please help? I am running this on a MacPro running OS X 10.13.6. Thanks!

Here is the error report that I get:

Process: FluidRay [766]
Path: /Applications/
Version: 2.1.9 (0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: FluidRay [766]
User ID: 501

Date/Time: 2019-10-21 10:52:35.327 -0400
OS Version: Mac OS X 10.13.6 (17G8037)
Report Version: 12
Anonymous UUID: 2D811DDF-1BA5-3178-8E30-85D6B288989A

Time Awake Since Boot: 700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue:

Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

Thread 0 Crashed:: Dispatch queue:
0 0x00000001116dd51d kernel_avx::iid_initializer_t::iid_initializer_t() + 61
1 0x00000001116abea6 _GLOBAL__sub_I_camera.cpp + 22
2 dyld 0x0000000114e85ac6 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 420
3 dyld 0x0000000114e85cf6 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
4 dyld 0x0000000114e81218 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 330
5 dyld 0x0000000114e8034e ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134
6 dyld 0x0000000114e803e2 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74
7 dyld 0x0000000114e71567 dyld::initializeMainExecutable() + 196
8 dyld 0x0000000114e76239 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 7242
9 dyld 0x0000000114e703d4 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 453
10 dyld 0x0000000114e701d2 _dyld_start + 54

Thread 1:
0 libsystem_kernel.dylib 0x00007fff5d07d28a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff5d244009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff5d243be9 start_wqthread + 13

Thread 2:
0 libsystem_kernel.dylib 0x00007fff5d07d28a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff5d24420e _pthread_wqthread + 1552
2 libsystem_pthread.dylib 0x00007fff5d243be9 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x7d46463536464635 rbx: 0x000060c000057190 rcx: 0x0000000000000100 rdx: 0x0000000000000000
rdi: 0x0000000114d2c900 rsi: 0x0000000000000008 rbp: 0x00007ffedfc63140 rsp: 0x00007ffedfc63120
r8: 0x0000000000000030 r9: 0xffffffff00000000 r10: 0x00007fff956260c8 r11: 0x00007fff956260d0
r12: 0x0000000000000250 r13: 0x000000000000027d r14: 0x00007fff95619de8 r15: 0x00000001116abe90
rip: 0x00000001116dd51d rfl: 0x0000000000010202 cr2: 0x000000011201e724

Logical CPU: 6
Error Code: 0x00000000
Trap Number: 6

Hi Doug,

What Mac model do you have? Can you please send the content of the menu Apple -> About This Mac?

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: 6-Core Intel Xeon
Processor Speed: 3.33 GHz
Number of Processors: 2
Total Number of Cores: 12
L2 Cache (per Core): 256 KB
L3 Cache (per Processor): 12 MB
Memory: 64 GB
Boot ROM Version: MP51.0084.B00
SMC Version (system): 1.39f5
SMC Version (processor tray): 1.39f5
Serial Number (system): H094618M20H
Serial Number (processor tray): J594102211LUE
Hardware UUID: 37C4FD05-6155-5BA8-9884-5D48E44F54FA

Any luck figuring out why the program won’t work? I would really like to try this program but I can’t.

It looks like the problem is due to the processor not supporting AVX instruction set. We are looking into the issue, but it might take some time. In the meanwhile, if you’d like you can send us an email requesting cancellation of the subscription.

Thank you Nicola. I will be sending an e-mail, but I am very interested in the program, if you get this working with my processor I would certainly like to try it out.

Hello Nicloa, I sent a message requesting a cancellation of subscription just like you said, but I still got charged. Can you please remove the charge and cancel my subscription? I would love to use this program but it just doesn’t work on my computer. Thanks.

Hello Doug, I cancelled the charge. I’ll be contacting you via email to see if we can get FluidRay to work on your computer.

We just released a new version of FluidRay fixing the issue.