Gostaria de poder contar com a ajuda de alguém.
Fiz a compra da licença para utilizar o Fluid Ray e realizei todos os procedimentos e passo a passo informados no tutorial de inicialização do programa.
No momento de ativação da chave, apareceu a seguinte mensagem :
“unable to connect. You need a working internet connection to activate the product”
Porém a internet esta funcionando corretamente.
Alguem pode me ajudar?
Hello Mayara,
normally the problem is caused by the antivirus software installed in your computer. Please change the settings of the antivirus to allow FluidRay to connect to the internet or disable the antivirus before using FluidRay.
Hi @nicola - I am having this same issue and have deactivated my antivirus software and nothing has changed. When entering my license info, I get the error message: Unable to connect. You need a working internet connection to activate the product. Please help.
Hello,
have you tried disabling the firewall? Here’s the instructions on how to do it on Mac:
https://sites.google.com/site/1applecustomer/how-to-disable-firewall-on-mac