Lens Radius Not Working After Upgrade

roesenthaller · July 16, 2024, 8:15am

Hi. I just upgraded to 3.4.1 so I can contunue using AO on Sketchup 2024. (windows 11, Nvidia GTX 960 graphics card)

Now, with Lens Radius, when I apply any value other than zero, the model just disappears. Any background image remains the same and any model geometry just vanishes.

Please help as this is an important feature for me!

nicola · July 16, 2024, 10:12am

Did the feature work with the same model on SketchUp 2023?

roesenthaller · July 16, 2024, 10:38am

Hi Nicola.

I have tested 3 models. Each work fine in 2023 and none work at all in 2024. I updated to the latest version of 2024 before testing.

Thanks,

Dan

nicola · July 17, 2024, 9:02am

What about the standard SketchUp new scene? Is that working?

roesenthaller · July 17, 2024, 10:08am

As in View>Animation>Add Scene ?

yes that’s working fine

nicola · July 17, 2024, 10:26am

No, just the simple scene showing one guy that is created when you do File->New

roesenthaller · July 17, 2024, 10:52am

Right I see. No I have the same problem. I tried File>New, then chose the simple scene, and when i do AO and then change lens radius the person just disappears with any value other than zero

nicola · July 17, 2024, 12:07pm

We can’t reproduce the same problem on our machines. Can you please save the scene and send it to us?