SketchFX Pro crashes SketchUp

SketchFX
1

Hi there, I hope I can get some help to resolve a new issue I’m having. I’m running SketchUp 2020 and have SketchFX plugin version 2.1.5
I’ve been regularly using SketchFX for a while now without experiencing any problems, however I updated my operating system to macOS Big Sur version 11.5 and now when I try to activate SketchFX it causes SketchUp to immediately crash.

I imagine that there’s a compatibility issue between the operating system and my version of SketchFX. Does this mean I’ll have to purchase an entirely new license and upgrade SketchFX?

Thank you.

2

Hi MrBree,
Older versions of SketchFX didn’t support Big Sur. You need to upgrade your license in order to get the latest version (you don’t need to purchase a new license). If you have an AmbientOcclusion installed, please uninstall it and try SketchFX again before upgrading.
Best

3

Thank you for your reply Alberto. So upgrading my license means paying an upgrade fee. Is that correct?

4

Hi MrBee,
Yes, you’re correct.
Best