Subscription and trouble running

FluidRay
1

Hi,

I just started the free 10-days and was sent the e-mail with the instructions, however I get an internal server error 500 when following the link to the downloads. That’s the first issue and that makes me want to discontinue my subscription right away.

Then by some “searching around” I found the files and installed, this however produces new errors that I don’t seem to get around. I do not find any way of managing my subscription so I need help with how to terminate my subscription or getting it to run.

I’m running an iMac 27 (3,2ghz, i5) macOS Mojave 10.14.5.

Hope someone can help. Cheers.

Christian

2

Hello Christian, I’m going to send you the correct download link. What other errors are you experiencing?

3

Hi,

Well, I get error messages, I’ve also tried running it from the terminal.
Basically it produces this message:

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries
DYLD_LIBRARY_PATH=/Applications/FluidRay.app/Contents/Resources

Dyld Error Message:
Library not loaded: /opt/dev/*/libembree3.3.dylib
Referenced from: /Applications/FluidRay.app/Contents/MacOS/FluidRay
Reason: image not found

4

Hello Christian, we are looking into the issue, we’ll soon have a fix.

5

Same issue on my side, installed on mac Mojave 10.14. Here’s crash report:

Process: FluidRay [18904]
Path: /Applications/FluidRay.app/Contents/MacOS/FluidRay
Identifier: fluidinteractive.fluidray.pro
Version: 2.0.0 (0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: FluidRay [18904]
User ID: 501

Date/Time: 2019-07-12 14:17:11.074 -0500
OS Version: Mac OS X 10.14 (18A391)
Report Version: 12
Bridge OS Version: 3.5 (16P5125)
Anonymous UUID: A0E3621E-A386-80F5-1B5D-ACE7265088D7

Sleep/Wake UUID: 01133A3E-6414-42EC-88D2-7CF8E89BD199

Time Awake Since Boot: 75000 seconds
Time Since Wake: 14000 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries
DYLD_LIBRARY_PATH=/Applications/FluidRay.app/Contents/Resources

Dyld Error Message:
Library not loaded: /opt/dev/*/libembree3.3.dylib
Referenced from: /Applications/FluidRay.app/Contents/MacOS/FluidRay
Reason: image not found

Binary Images:
0x1086f0000 - 0x109b93fff +fluidinteractive.fluidray.pro (2.0.0 - 0) <85F7A130-5EDF-3BCD-8D9A-A53250FC7709> /Applications/FluidRay.app/Contents/MacOS/FluidRay
0x10a82a000 - 0x10a851ff7 +libtbbmalloc.dylib (0) /Applications/FluidRay.app/Contents/Resources/libtbbmalloc.dylib
0x10a88a000 - 0x10a8bdfff +libtbb.dylib (0) <3E4ECC3C-CA10-3E2F-BBEC-95A824E6FE46> /Applications/FluidRay.app/Contents/Resources/libtbb.dylib
0x116544000 - 0x1165c26a7 dyld (625.13) /usr/lib/dyld
0x7fff47d8d000 - 0x7fff47dc2ffb com.apple.LDAPFramework (2.4.28 - 194.5) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff6e329000 - 0x7fff6e380ff7 libc++.1.dylib (400.9.4) /usr/lib/libc++.1.dylib

Model: MacBookPro15,2, BootROM 220.260.170.0.0 (iBridge: 16.16.5125.0.0,0), 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC
Graphics: kHW_IntelIrisGraphics655Item, Intel Iris Plus Graphics 655, Built-In
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, LPDDR3, 2133 MHz, Micron, -
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, LPDDR3, 2133 MHz, Micron, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Jul 24 2018 08:46:21 version 9.130.86.2.32.6.17 FWID 01-a7e14b32
Bluetooth: Version 6.0.8f6, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: iBridge Bus
USB Device: iBridge DFR brightness
USB Device: iBridge Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: iBridge ALS
USB Device: iBridge FaceTime HD Camera (Built-in)
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 30.2
Thunderbolt Bus: MacBook Pro, Apple Inc., 30.2

6

Thanks, that would be great.

7

We have a new version available that should solve the problem. Please email us directly if you didn’t get the download link.